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FAQs

If you can’t find the information you need in this FAQ section, please get in touch through our Contact us page.

We accept MasterCard, Visa, American Express, Diners Club and Discover Cards. GoCar by Europcar bookings have to be prepaid online. We only accept credit cards from the person in whose name the booking is made.

The main named driver must provide a major credit card in their own name to complete the booking, which must be used to pay the deposit. This card must also be shown on arrival. We do not accept other forms of payment such as cash, prepaid cards, debit cards, electronic cards or a credit card from a third party. Please refer to our Terms & Conditions.

Yes, you can check rates through our booking system before making a reservation. Your booking is only complete when you agree to the Terms & Conditions and click the 'Pay now' or 'Pay on Arrival' button.

Most of our basic rental fees include Collision Damage Waiver and Theft Waiver, which have an excess of between €1,500 and €2,500 depending on the vehicle category. For more information, please refer to the Excess Amounts and Coverages section in our Terms & Conditions.

Drivers must meet the requirement for licence eligibility. If the number of years is eight, this does not mean the driver must have held their licence for 8 years — they must have been eligible to hold their licence for eight years. This information is stated clearly in our Terms & Conditions.

Drivers aged 75 and over must provide a printed medical certificate/letter stating that they are fit to drive, and a letter from their insurance company stating they are a current driver who has not been involved in an accident in the last 5 years. This information must reach us at least five working days before the rental.

When you arrive at the CARHIRE desk (operated by Europcar), we will ask you to provide a valid unendorsed driving licence issued by your country of residence, and a major credit card in the name of the main driver. If your licence is issued in the UK, you must provide the ‘Share Driving Licence’ information, which you can obtain by visiting gov.uk/view-driving-licence.

Non-EU/EEA driving licences cannot be accepted if the holder has been resident in Ireland for more than 12 months. Holders of UK, US, Canadian, Australian and all EU member states are not required to supply an International Driving Permit (IDP).

If an International Driving Permit is required, it must be accompanied by the driver’s original domestic licence, photo ID such as a passport or national identity card, and a utility bill or bank statement (dated within the last three months) with the same address as your driving licence. If you are using a prepaid voucher (with a specified value or that says group and days apply'), you must also present a credit card for your deposit and charges that have not been prepaid.

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